Aging Healthcare Service Design & UX Design
Based on a medical appointment portal
Project Overview
This research project explores the current situation and needs of Chinese seniors using smartphones for medical appointments from the perspective of age-appropriate digital healthcare services. Combining aging healthcare and digital technology, a new service process and accompanying portal for Chinese seniors was designed to improve the medical appointment experience for older Chinese patients to some extent.
Project Background
As Chinese society continues to age, and health is a prerequisite for older people to live a peaceful lifestyle in their old age, age-appropriate healthcare is a key focus in dealing with aging issues. Social progress has led to a gradual increase in health awareness among older Chinese people, while new technology has made healthcare more convenient.
Visual Graphical Analysis
Severe aging trends in China
National Bureau of Statistics of China 2021
2020 Chinese Census (The Seventh National Population Census of the People's Republic of China)
Difficulties in medical consultation & Digital divide
Xinhuanet 2015
Proportion of middle-aged and older Chinese internet users
China Internet Network Information Center 2023
The 51st Statistical Report on China’s Internet Development
Digital divide in various aspects
Xinhuanet 2015
Project Introduction
Deliverables in Research
User interviews
User personas
Empathy map
User journey map
Deliverables in Ideation
‘How Might We' questions
New user journey map
Information architecture
User task flows
Deliverables in Prototyping
Design directions and wireframes
Design guidelines
Hi-fi prototype and usability testing
Final hi-fi prototype (sort by user flows)
